Refund & Return Policy

Effective Date: 03.03.2026
Thank you for shopping with Zoppio (https://firebrick-gazelle-323345.hostingersite.com/). We strive to ensure that every product delivered meets your expectations. However, if you are not completely satisfied with your purchase, please review our policy below.
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1. Eligibility for Returns
You may request a return if:
●The product is damaged, defective, or incorrect at the time of delivery.
●The return request is raised within 48 hours of delivery.
●The product is unused, in its original packaging, and in resalable condition.
To initiate a return request, please email us at support@firebrick-gazelle-323345.hostingersite.com with:
●Your Order ID
●Clear photos of the product
●A brief description of the issue
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2. Non-Returnable Items
We do not accept returns in the following cases:
●Products that have been used, washed, or altered.
●Items damaged due to misuse or improper handling.
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3. Refund Process
Once your return request is approved:
●The product must be shipped back to us.
●After inspection and quality verification, the refund will be processed within 5–7 business days.
Refunds will be issued as follows:
●Prepaid Orders: Refunded to the original payment method.
●Cash on Delivery (COD) Orders: Refunded via bank transfer (customer must provide bank details).
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4. Shipping Charges
●Shipping charges are non-refundable unless the return is due to a damaged, defective, or incorrect product sent by us.
●In eligible cases, return shipping costs may be reimbursed after verification.
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5. Order Cancellation
●Orders can be cancelled only before dispatch.
●Once shipped, orders cannot be cancelled.
To cancel an order, please contact us immediately at support@firebrick-gazelle-323345.hostingersite.com.
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6. Contact Us
For any refund or return-related queries, please contact:
Email: support@firebrick-gazelle-323345.hostingersite.com
WhatsApp Support: 9217691568
Website: https://firebrick-gazelle-323345.hostingersite.com/
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Zoppio reserves the right to modify this Refund Policy at any time without prior notice. Please review this page periodically for updates.

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